TERMS OF WEBSITE USE – find-a-pa.co.uk
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website http://www.find-a-pa.co.uk (the “Site”), whether as a guest or a registered user. Access to and use of this Site is provided by Ruils (“Ruils” “we” or “us”). Please read these terms of use carefully. You agree to use this Site only for lawful purposes and in a manner, which does not infringe the rights or restrict, or inhibit the use or enjoyment of the Site by any third party. By using the Site, you indicate that you accept these terms of use and you agree to abide by them. If you do not agree to these terms of use, please refrain from using the Site.

Ruils reserves the right to change these terms of use at any time by posting changes online. Your continued use of the Site after changes are posted constitutes your acceptance of the terms of use as modified. 

http://www.find-a-pa.co.uk/ is a website operated by Ruils. We are registered in England and Wales with registered company number 6682677 and charity number 1127896.

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide on the Site or the Site itself without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.

Any of the material or content on the Site may be out of date at any given time, and we are under no obligation to update such material or content. No other terms or conditions shall apply or have any effect on the applicability of these terms of use which shall govern to the exclusion of all other terms or conditions.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party, other than those authorised and trusted by yourself. We have the right to disable or suspend any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for any information that you give which must be specific, accurate, complete and relate to your current needs. You agree that you are solely responsible for ensuring the suitability of candidates for the vacancy you are posting or the job you are applying for. It is recommended that you undertake a rigorous face to face interview, take steps to verify previous employment history and qualifications, take up character and work references, undertake a criminal records disclosure check and other actions you consider necessary to confirm the integrity of a candidate or the person you are applying to for a job (as the case may be).

You also agree that age, gender or ethnicity data or any other such information provided by an applicant will not be used in any employment-related decision you make.

When using the Site, you must comply with the provisions of our acceptable use policy. 

We provide a web based matching service linking PAs to potential employers and enabling them to interactively manage their own recruitment or employment. The information contained on the Site does not represent any statement by Ruils as to the suitability or otherwise of the PA employer or the PA. Nor does Ruils accept any responsibility or liability whatsoever for the quality, suitability or timeliness of the PA work. It is entirely your responsibility to ensure that the PA employer or PA, their terms and conditions of employment or the outcome of their work are appropriate and meet your requirements.
Although this service is currently free to PAs, we reserve the right to charge a subscription fee at any time and will endeavour to give reasonable notice of any change in subscription fees before implementing any change.

We may immediately terminate your membership and use of the Site and services without warning if you breach any of these terms of use, if we receive any complaint about your conduct, or if you act in a manner deemed by us to be inappropriate. You may terminate your membership at any time, for any reason, upon receipt by us which will become effective by emailing a notice of termination toinfo@ruils.co.uk.

We may deactivate the accounts of those individuals who have not logged into the Site and/or used the services for a period of 3 months or more (as calculated by the date of last connection to the Site). Deactivated accounts can be reactivated on request to info@ruils.co.uk 

We are the owner or the licensee of all intellectual property rights contained in the Site, and in the material published on it.  Those works are protected by laws and treaties relating to intellectual property rights around the world.  All such rights are reserved. 

The Ruils name and logo are trademarks of Ruils. The names, images and logos identifying Ruils or third parties and their products and services are the proprietary marks of Ruils and/or third parties as appropriate. Nothing contained in these terms of use or on the Site may be construed as conferring any licence or right to use the intellectual property rights of materials, name or logo of Ruils or any third party.
Any material you upload to the Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy.

You may print off one copy, and may download extracts, of any webpage(s) from the Site for your personal reference and you may draw the attention of others within your organisation to material posted on the Site. If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made promptly upon our request.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics obtained from the Site or services except to receive the services without prior other written consent. Where we consent to such use of materials our status (and that of any identified contributors) as the authors of material on the Site must always be acknowledged and attributed.

You must not use any part of the materials on the Site for commercial purposes without obtaining our prior written consent. We are not specifically set up to act on behalf or in conjunction with agencies, therefore do not encourage the use of the services by agencies.
If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made promptly upon our request.

You may not use the services offered through the Site or the Site itself for illegal and/or unauthorised uses, including, without limitations, collecting usernames and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email and unauthorised framing of or linking to the Site. Any such action will be investigated, and appropriate legal action may be taken at our discretion.

The Site and the information, names, images, pictures, logos on the Site or obtained in relation to the services are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied. Ruils does not warrant that the functions contained in the material contained in the Site will be uninterrupted or error free or that defects will be corrected. 
Whenever you make use of a feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with our acceptable use policy.  

You must not misuse the Site by knowingly introducing viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. In the event that you breach this provision, your right to use the Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or your downloading of any material posted on it or on any website linked to it.

Commentary, content and other materials posted on the Site are not intended to amount to advice on which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Site, or by anyone who may be informed of any of its contents. The materials and content displayed on the Site are provided without any guarantees, conditions or warranties as to their accuracy, completeness or reliability. 

To the extent permitted by law, we expressly exclude:
i. all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
ii. any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Site or in connection with the use, inability to use, or results of the use of the Site or services, any websites linked to it and any materials posted on it, including, without limitation any liability for: a) loss of income or revenue; b) loss of business; c) loss of profits or contracts; d) loss of anticipated savings; e) loss of, or corruption to data; f) loss of goodwill; g) wasted management or office time; and h) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract, statutory duty or otherwise, even if foreseeable, provided that this shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence nor our liability for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

The English courts will have exclusive jurisdiction over any claim arising from, or related to, the Site, the services or the terms of use. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.


At Ruils, we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Who are we?
Ruils is a local charity that supports children and adults with disabilities and the elderly to live independently, be part of their community and to live life to the full. We provide information, advice, befriending and activities to our clients and their families. We are a registered charity (no: 1127896) and a charitable company limited by guarantee (England and Wales no. 6682677).

When you use our website and provide information to us, Ruils is the data controller of your personal information.

How do we collect information about you?
We obtain information about you when you use our website or our sister websites: www.find-a-pa.co.uk and www.employ-a-pa.co.uk. For example, when you make a donation on our website, contact us about our services, register as a personal assistant or if you consent to receive our monthly newsletter.

At times we may provide links to other websites, but please remember we are not responsible for them, and these websites would have their own privacy policies and/or terms and conditions of use.

Under 16
We take our responsibility of protecting the privacy of children aged 16 or under seriously. If you are aged 16 or under, please obtain your parent/guardian's permission, before you provide any personal information to us. Please contact us for easy to read information on protecting your personal data and your rights under the data protection regulation.

What type of information do we collect from you?
The personal information we collect might include your full name, gender, title, postal address, email address, IP address, donation and gift aid details (if you donate to us), any other information you enter into our websites  and information regarding what pages are accessed and when. Please read our Cookies Policy for more information on how we use cookies.

If you make a donation or payment online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How will we use your information?
When you visit our website and sign up for any of our services, the information that you provide enables us to be more accurate in providing the services you have requested from us.

With your consent, we will use your personal data to:

  • Provide the information or service that you have requested from us
  • Provide information, which we believe may interest you, including Ruils’ monthly newsletter, updates on our services, information on community events, information relating to our fundraising campaigns, voluntary surveys or questionnaires for you to complete and details of relevant volunteering opportunities. We will contact you in ways that you have requested or agreed to
  • Use your information to analyse how people use our website and services, so we can improve and personalise the experience for our users
  • Verify your identity, where required, to use some of our services
  • Comply with relevant laws and regulations, including requests from statutory agencies around health and safety and the detection and prevention of crime, matters of national security, taxation and safeguarding issues
  • We will only release information to third parties or individuals when obliged to by law, such as for purposes of national security, taxation and criminal investigations

Sharing your information

  • We will treat your information sensitively and confidentially and will not share your information with anyone, unless specifically agreed with you
  • We will never sell or rent your personal information to third parties or share your information with third parties for marketing purposes
  • We may, under certain circumstances, release your personal information to third parties or individuals when required by law, for purposes of national security, taxation and criminal investigations and where you have agreed for us to do so
  • We may pass your personal information to our employees and to third party service providers, such as contractors, suppliers and/or agents to administer the web services provided to you by us. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have contracts in place that require them to keep your information secure and not to use it for their own direct marketing purposes

How long do we hold your information?
To meet our legal data protection and privacy obligations, we only hold on to your personal information for as long as our work with you requires it. Your information is held securely on our database and on the Ruils secure server. Once our work with you is complete, your personal data is hidden from general view and only accessible to a limited number of staff. Please read our full Privacy Policy for more information.

Managing our communications
You have a choice about whether or not you wish to receive information from us. If you do not want to receive communications from us regarding our work and activities, either electronically or otherwise,then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. You can also choose how you want us to communicate with you.

You can change your communication preferences at any time by contacting us by email: info@ruils.co.uk or on 020 8831 6083

How you can access and update your information
At Ruils it is important for us to keep your information accurate and up-to-date. Please let us know if you need to change or update your information. You have the right to ask Ruils for a copy of the information we hold about you. You can email us at info@ruils.co.uk or call us on 020 8831 6083. You can also write to us at:

Data Controller
Disability Action & Advice Centre
4 Waldegrave Road
Teddington TW11 8HT

For further details on how your information is used, how we maintain the security of your information, and your rights to access or erase information we hold on you, please view our full Privacy Policyor contact us on 020 8831 6083 or email info@ruils.co.uk to request a paper version.

How does Ruils protect my personal identifiable information? 
We are committed to taking reasonable steps to protect the individual identifying information that you provide to us and is subject to the General Data Protection Regulation.  If you have any queries concerning our data protection policies, please contact our Data Controller at Ruils on 020 8831 6083 or email info@ruils.co.uk

What security precautions are in place to protect the loss, misuse or alteration of my information? 
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Ruils cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of 'cookies'
Like many other websites, the Ruils website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full Cookies Policy. Turning cookies off may result in a loss of functionality when using our website. Please see our full Cookie Policy for further details.

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Changes to this privacy policy
We keep our privacy policy under regular review. This privacy policy was last updated in May 2018.

Website User Policy
Access to and use of this site is provided by Ruils (Ruils) subject to the following Terms and Conditions. Your use of this site constitutes acceptance of these Terms and Conditions as at the date of your first use of the site.
Ruils reserves the right to change these Terms and Conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

You agree to use this site only for lawful purposes and in a manner, which does not infringe the rights or restrict, or inhibit the use and enjoyment of the site by any third party.

• This site and the information, names, images, pictures, logos regarding or relating to Ruils are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Ruils be liable for any damages including, without limitation, indirect or consequential damages, or any damages or loss of profits whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.  Ruils does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.

• The Ruils name and logo are trademarks of Ruils. The names, images and logos identifying Ruils or third parties and their products and services are the proprietary marks of Ruils and/or third parties as appropriate. Nothing contained in these Terms and Conditions or on the Ruils website may be construed as conferring any license or right under any trademark or patent of the Ruils or any third party.

• Commercial use or publication of all or any item displayed is strictly prohibited without prior written authorisation from Ruils. Nothing contained herein shall be construed as conferring any licence by Ruils to use any item displayed.

• Documents on this site may be copied for personal, non-commercial use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Ruils). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

• Ruils takes no responsibility for the content of external Internet Sites. The existence of a link from any organisation's site to the Ruils site does not imply that the Ruils endorses the activities or views of that organisation.

• Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary information.

• If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

• These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

If you have any concerns about material which appears on the Site, please contact info@ruils.co.uk.